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IVM Speaking Events

United Physicians Office Management 2010 Series
"PEOPLE, PROCESSES AND PROFITABILITY IN 2010"
Presenter: Herbert Drayton

February 18, 2010 Topic: Office Managers Kickoff Meeting:
Building Blocks - What Do We Need To Know and Do Now!
Location: Radisson Hotel, Aviation Ave. Exit, N. Chas
Time: 8:30-10:30am

Carrier Negotiations
Lead and Lag Metrics
How to Value Your Practice & Increase Valuations
Budgeting
Scheduling
Huddle Sessions

March 11, 2010
Topic: Optimizing Operations - How Can We Tell If We Are Doing Well?
Location: Radisson Hotel, Aviation Ave. Exit, N. Chas
Time: 8:30-10:30am

How To Conduct A Work Flow Analysis
Using Checklist
Cost Cutting
Time Management
Office Disruptors-No Shows, Walk-ins, Drug Reps, Abusive Patients, Call-outs

March 26, 2010
CAAP, CGMCN and UniPhy 3rd Annual Managers Conference
Topic: Bringing Added Measurable Value to Your Practice; Effective Benchmarking
Location: 100 General McIntosh Boulevard, Savannah, GA 31401
Time: 8:45-9:45am

April 8, 2010
Topic: Value Creation - DO Sweat The Small Stuff!
Location: Radisson Hotel, Aviation Ave. Exit, N. Chas
Time: 8:30-10:30am

Collections - Slow Pay, No Pay, Pile Ons
Customer Service
Developing Leaders in your Practice
Employee Relations - Progressive Discipline, Recruiting New Talent, Employee Disputes, Staffing Levels

May 13, 2010
Topic: Customer Service Session
Location: Radisson Hotel, Aviation Ave. Exit, N. Chas
Time: 8:30-10:30am

Telephone Skills
Practice Scenarios
Do's and Don'ts of the Medical Professional

June 10, 2010
Topic: Finishing Touch 101 - What Technologies to Consider & What Are The Expectations?
Location: Radisson Hotel, Aviation Ave. Exit, N. Chas
Time: 8:30-10:30am

Technology Planning And Implementation
Coding for Cash

June 18, 2010
Defining Customer Service
Location: Lowcountry Women's Services, North Charleston, SC

July 8, 2010
Topic: Finishing Touch 201 - Are We There Yet?
Location: Radisson Hotel, Aviation Ave Exit, N. Chas
Time: 8:30-10:30am

Practice Dashboards
Minimizing the Tremendous Liability from Retirement Plans-While Reducing Workload

July 20, 2010
Service to our External Customers
Patients, referral network, hospital, vendors, etc.
Location: Lowcountry Women's Services, North Charleston, SC

August 12, 2010
Topic: Finishing Touch 301
Location: Radisson Hotel, Aviation Ave. Exit, N. Chas
Time: 8:30-10:30am

How to Conduct A Workflow Analysis II
Managing Referrals
Marketing

August 20, 2010
Service to Internal Customers
Physician Partners and co-workers Location: Lowcountry Women's Services, North Charleston, SC

September 9, 2010
Topic: Customer Service Session II
Location: Radisson Hotel, Aviation Ave. Exit, N. Chas
Time: 8:30-10:30am

Be A Patient In Your Own Practice
Perceptions of the Medical Professional
Why Is McDonald's So Successful?

October 14, 2010
Topic: Starting Over, But Thinking Way Ahead
Location: Radisson Hotel, Aviation Ave. Exit, N. Chas
Time: 8:30-10:30am

Asset Protection for 2010 - Managers, Physicians and the Practice
Retirement Plan Design: Maximizing Tax Benefits for Physicians/Key Employees, Including Potentially As A Buy Out Funding Tool

November 11, 2010
Topic: Finishing Touch 401, Launch Into 2011
Location: Radisson Hotel, Aviation Ave. Exit, N. Chas
Time: 8:30-10:30am

Assessing Your Practice
Debt Reduction
Budgeting for 2011